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Return Policy

The goods can be returned by sending a return request within 14 days from receipt of the order.
The original box and tags must be intact and still attached to the product.

How to start a return request:

  • From icon   , click on “Verify your order” or "Start your return here".
  • Enter with your order number and email address
  • Click on “returns” button and select the item/s you wish to return
  • Add notes if needed.
  • click on “send request”.

At this point you just need to wait for a confirmation email, which authorizes or rejects the request. If the return is accepted, then you can proceed with the shipment of the parcel to:

Via della Navigazione Interna, 87/A
35027 Noventa Padovana (PD) Italia

Please put a copy of the return request/original order/other emails (exchanged with the customer service) into the parcel; that way we can hurry things up, avoiding time losses.
Eleven will process your request within 14 work days.

As far as refunds are concerned, you will receive a confirmation email as soon as we have ordered the refund itself.